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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including booking details, although these are not displayed to the public. They are exclusively used by Administrators);

(c) information that you provide to us for the purpose of registering with us (including your contact details);

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your contact details);

(e) any other information that you choose to send to us; and

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Urchin Analytics to analyse the use of this website. Urchin Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one].]

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalizing the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States, United Kingdom, St Vincent and the Grenadines) which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us filling out the form on this page or by post to Cooltide Interactive Ltd, 7 Millennium House, 21 Eden Street, Kingston upon Thames, Surrey, KT1 1BL.

(12) Data controller

The data controller for our website is Cooltide Interactive Ltd, 7 Millennium House, 21 Eden Street, Kingston upon Thames, Surrey, KT1 1BL. email: us here.

Our site and Cookies - You are in control!

On 26th May 2012, new laws came into force in the EU that affects most web sites. If Cookies are used in a site, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) asks that the website user must give consent to the use and placing of Cookies. To consent please click I Agree Now,

Firstly: If you do not want us (and all other sites) to place cookies on your system you can simply switch cookies off in your browser. See the article below on: How to enable and disable cookies using your browser
Note: If you do disable our cookies you may find that certain sections of our website do not work. For example, you may have difficulties logging in or viewing articles or products.

What is a Cookie?:

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term "cookies" in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information, for example, if you click to "remember me" when logging in, a cookie will store your username. Most cookies won't collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user's general location.

For More Info: http://en.wikipedia.org/wiki/HTTP_cookie

What Cookies are we using?

  • We use Smarter Tools Analytics Software - Smarter Track to collect general data about customer use. We do not associate or attach captured data to your personal data.

How to disable behaviorally targeted advertising cookies
If you are concerned about behaviorally targeted advertising cookies (that serve you advertisements based on your use our site and other websites), users based in the European Union can visit www.youronlinechoices.eu and users based in the US can visit http://www.aboutads.info/choices/ to opt out of these third party cookies.
The above websites are not our sites and we are not responsible for their content.

How to enable/disable cookies using your browser

Google Chrome

  • Click on the "wrench" icon on the browser (usually found top-right corner) to open the tools menu
  • From the tools menu select Options"
  • Click the "Under the Hood" tab from the menu on the left.
  • In the "Privacy" section, select the Content "settings" button
  • To enable cookies: select Allow local data to be "set" option
  • To disable cookies: select "Block all cookies" option
  • Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Microsoft Internet Explorer 6.0, 7.0, 8.0. 9.0

  • Click on "Tools" at the top of your browser window and select "Internet Options"
  • In the options window navigate to the "Privacy" tab
  • To enable cookies: Set the slider to "Medium" or below
  • To disable cookies: Move the slider to the top to block all cookies
  • Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

  • Click on "Tools" at the browser menu and select "Options"
  • Select the Privacy panel
  • To enable cookies: Check "Accept cookies for sites"
  • To disable cookies: Uncheck at "Accept cookies for sites"
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Opera

  • Click on "Setting" at the browser menu and select "Settings"
  • Select "Quick Preferences"
  • To enable cookies: check "Enable Cookies"
  • To disable cookies: uncheck "Enable Cookies"
  • Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

  • Click on "Safari" at the menu bar and select the "Preferences" option
  • Click on "Security"
  • To enable cookies: In the "Accept cookies" section select "Only from site you navigate to"
  • To disable cookies: In the "Accept cookies" section select "Never"
  • Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

All other browsers
Please look for a "help" function in the browser or contact the browser provider.

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